Track Your Order

Every order produces a confirmation email and, at dispatch, a tracking email. Tracking lives in the second one.

Following your parcel

1. Locate the shipping email from Design Mix; the carrier and tracking reference are both in it.
2. Track it on the carrier's own page rather than here, since that is where the scans actually land.
3. No result yet is normal for the first day — parcels are scanned in batches after collection.

If you have no tracking email

Automated mail often ends up in spam or promotions. If it is not in either, write to [email protected] with the name and postcode used and we will resend.

If tracking has not moved for several days

A gap of a few days in scanning is not unusual. Let [email protected] know and we will chase it, since the carrier deals with us rather than with you.